Because TezLink Services operates an instantaneous, high-velocity digital software platform where resources and routing channels are assigned dynamically, our return and refund frameworks are governed by strict operational guidelines.
1. Integration & Dedicated Capacity Fees
- Onboarding & Configuration Costs: All fees associated with initial API provisioning, enterprise verification audits, and technical sandbox setup are non-refundable once credentials are generated.
- Subscription & Service Allocation Plans: Fees paid for monthly or annual high-volume routing slots protect your bandwidth allocations. Cancellations apply directly to the next billing block; no pro-rated refunds are granted for unused portions of an active cycle.
2. Transaction Execution Processing Fees
- Any technical fees calculated per API payload run, dynamic query route, or data aggregation step are assessed in real time.
- Once a transaction payload passes our ingestion gate and is registered onto the system dashboard, the processing cost is final and non-refundable.
3. Ledger Discrepancy Audits
- If your internal tech logs indicate a platform billing error (such as a duplicated system charge due to an active network timeout), you must file an official ticket via the developer panel within 7 business days.
- Our network engineering group will audit the raw ledger logs. Verified platform billing errors will be credited back to your platform balance within 3 business days.